Every endeavour will be taken to get your original Penelope & Bella garment to you in good time. We proceed with shipping within 48 working hours after receipt of payment.
We offer free courier delivery on all orders over the value of R500. Normal courier delivery time is 2-3 working days. If this changes for whatever reason, we’ll be sure to let you know. For orders below R500, there is a small delivery charge of R75 on all orders.
Unfortunately, we do not honour refunds but are happy to exchange items. Items may be returned for exchange if they are:
1. defective – subject to inspection by us;
2. incorrect size; AND
3. in a resellable condition with the original labels and tags intact.
Please note that garments are NOT defective if:
1. they are showing signs of normal wear and tear;
2. the washing and care instructions have not been adhered to.
In this instance, any repair or replacement of garments, as well as transport costs will be for the customer’s own account.
Customers are to please report any intent to return items within 72hrs of receiving them by emailing us at firstname.lastname@example.org. Return is for the customer’s own cost and must reach Penelope & Bella within 10 (ten) days. We will not be held responsible for damage or loss of items while en route back to us.
Should you have any further questions about shipping or returns, we welcome you to contact us here.