Shipping Policy

We’re just as excited as you are about your Penelope & Bella order, so we make every effort to get your original P&B garment to you in good time. We proceed with shipping within 48 working hours after receipt of payment.

We offer free courier delivery on all orders over the value of R500.  Normal courier delivery time is 2-3 working days.  If this changes for whatever reason, we’ll be sure to let you know.  For orders below R500, there is a small delivery charge of R75.

Returns & Exchange Policy

Penelope & Bella is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item you purchased on Penelope & Bella, you are entitled to exchange the item for something else in our store. Unfortunately, we do not honour refunds. You may exchange your items under the following conditions:

  1. you have your proof of purchase
  2. the garments still has their tags attached
  3. the items are in their original condition, unworn and unwashed
  4. the garment is defective – subject to inspection by a Penelope & Bella representative

Please note that garments are NOT defective if:

  1. they are showing signs of normal wear and tear
  2. there is evidence that you have not adhered to the washing and care instructions

In this instance, any repair or replacement of garments, as well as transport costs will be for the customer’s own account.

Postage of Returns

Penelope & Bella does not accept responsibility for customer-sent returns, therefore we advise that you choose a reliable delivery method when returning items to us. We ask you to please report any intent to return items within 72hrs of receiving them by emailing us at originals@penelopeandbella.com. Return is for the customer’s own cost and must reach Penelope & Bella within 10 (ten) days.

PLEASE NOTE: duty, tax or shipping costs incurred on exchange order cannot be refunded, and is for the customer’s expense, unless deemed defective by a Penelope & Bella representative.

Should you have any further questions about shipping or returns, we welcome you to contact us here.